REFUND POLICY

  • Refund Requests

    As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

  • Condition of the Product

    In case you have received merchandise that is incorrect, missing, and/or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

  • Full Refund

    If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

  • Refund Method

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account

  • Return Shipping

    Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  • Refund Contact Information:

    For refund inquiries or assistance, please contact our customer support team at info@sasoshp.com We are here to help and will respond to your refund-related queries within 24 hours.